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When test candidates sign up to our Global Accommodations and Disability Services (GLADyS) portal to request test accommodations, we collect information about them, including some sensitive data about their category of disability and potential supports that they may require for testing. Candidates are also required to upload confidential supporting documentation which may include medical or psychological reports. We regard the lawful, confidential, and responsible treatment of this information of paramount importance. Information collected in the GLADyS portal will be utilised in the following ways:

• To facilitate the review and processing of accommodations requests;
• To determine disability status and the need for reasonable accommodations;
• To assist your test sponsor in making a final determination about your accommodations request.

Confidential information that you share with us will only be shared with appropriate staff (Paradigm Testing accommodations staff, contracted disability experts, and your test sponsor’s accommodations staff) for the purposes listed above, on a need-to-know basis. We will not re-release this information to any third party without your written consent.

We have taken appropriate measures to ensure that the data on the GLADyS database is secure, including implementing local file encryption, applying an SSL certificate to our website, implementing increased web server protection so that your data is very secure, implementing a staff code of practice around data protection to ensure appropriate use of passwords,  and ensuring that test sponsors and 3rd party services and organisations we have to interact with to adequately perform the accommodations review process are in full compliance with the General Data Protection Regulation.

Some elements of data provided may be used, in aggregated and anonymous form, for research/statistical purposes in order to inform your test sponsor and improve our process, and/or to inform the testing industry of trends in the field.

Any emails sent to us are recorded and forwarded to the relevant individual in our organisation. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked. We have taken IT measures to ensure that our email/pc security is of a high standard and have introduced a data protection code of practice to promote secure staff practices around passwords.

In the unlikely event of a Data Breach, we will notify data subjects affected by the breach and the Data Protection Commissioner within 72 hours of us learning of the breach in line with the General Data Protection Regulation.

Under the General Data Protection Regulation, individuals can request a copy of all data stored with us. You can make a Data Subject Request by contacting your test sponsor with your name, email address, and ID number. In the event of a Data Subject Request, your test sponsor will endeavour to provide you the material within 30 days.

Documentation that you provide to us will be destroyed after three (3) years.

This is a live document, which is reviewed periodically and sometimes updated. This policy was last updated 1st July 2019.

If you require further information regarding our Privacy Statement, you can contact us at: accommodations@paradigmtesting.com